Service and maintenance
Commercial service for the buildings we built and the ones we did not: annual backflow testing, drain and grease line jetting, water heater and fixture work, and a 24-hour line for contract clients.
Service and maintenance, the way we actually do it.
Service is a separate department at Bluewater with its own trucks, dispatcher and six plumbers, so a service call does not pull a fitter off a construction job. Property managers get one number and a technician who has been in the building before.
Backflow testing is the most common contract item: every assembly tested annually, reports filed with the water provider, failures repaired on the spot with parts on the truck. Jetting keeps restaurant grease lines and multifamily stacks from backing up on a Saturday night.
Service contracts
A contract gets you scheduled backflow and jetting, a 24-hour line that reaches a Bluewater plumber, and a flat hourly rate with no overtime premium for the first four hours of an emergency. Most property managers put all their buildings on one contract.
What we do not do
Residential service. Single-family homes go to companies built for that. We are set up for buildings.
What happens, in order.
So you know what to expect from the first call to the last walk.
Building survey
Backflow assemblies, water heaters, grease interceptors and known problem lines inventoried.
Contract and schedule
Annual backflow and jetting dates set; emergency line activated.
Scheduled work
Technicians who know the building; reports filed with the water provider.
Emergency response
Contract clients: a plumber on the phone in minutes, on site in 90 minutes in the East Valley.
The numbers a buyer asks for.
| Backflow | Certified testers; reports filed with the water provider |
| Jetting | Up to 4,000 psi; camera inspection available |
| Water heaters | Commercial tank, tankless and boiler-fed |
| Response | 90 minutes, East Valley, contract clients |
| Rates | Flat hourly; no overtime premium first 4 hrs of emergency |
| Trucks | 6 stocked service vans |
Where we have done this.
Questions about service and maintenance.
Do you take service calls from buildings you did not build?
Yes. Most of our service clients came to us through a property manager, not through construction.
What does the 24-hour line reach?
A Bluewater plumber on call, not an answering service. Contract clients only.
Do you do residential?
No. We are set up for commercial buildings and are honest about that.
Need service and maintenance? Tell us about the job.
A project manager or Carol replies the same business day. Contract clients on the 24-hour line get a plumber, not a service.